Effective Date: 14 Jan 2026

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1. Introduction

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Auto Possible (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used responsibly. This Privacy Policy explains how we handle personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

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By using our website or submitting information through our forms, you acknowledge that you have read and understood this Privacy Policy.

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2. Information We Collect

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We may collect limited personal information, including:

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Basic Contact Information

 

Such as your name, email address, telephone number, and location details when you submit an enquiry or start an application.

 

Application-Related Information

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Information voluntarily provided to help us assess eligibility for our services. Detailed personal or financial documents are only requested after initial internal review.

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Technical & Usage Information

Including IP address, browser type, device information, pages visited, and general website usage data.

 

3. How Information Is Collected

 

Information is collected through:

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• Online forms and enquiries submitted on our website

• Direct communication via email, phone, or messaging platforms

• Automated technologies such as cookies and analytics tools

 

We do not collect unnecessary or excessive personal information.

 

4. Purpose of Collection

 

We use personal information to:

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• Respond to enquiries and provide requested information

• Conduct preliminary internal assessments

• Improve our website functionality and user experience

• Communicate regarding our services, updates, or support

• Meet legal and operational requirements

 

We do not make automated decisions that produce legal or significant effects without human review.

 

5. Sharing of Information

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Auto Possible does not sell or trade personal information. Information may be shared only when necessary with:

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• Trusted service providers assisting with website hosting, communications, or system operations

• Regulatory or legal authorities where required by law

 

All third parties are required to handle information securely and confidentially.

 

6. Data Security

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We apply appropriate technical and organisational safeguards to protect personal information against loss, misuse, unauthorised access, or disclosure. Access to personal information is restricted to authorised personnel only.

 

7. Data Retention

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Personal information is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Information that is no longer needed is securely deleted or anonymised.

 

8. Your Rights

 

Under POPIA, you have the right to:

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• Request access to personal information we hold about you

• Request correction or deletion of your personal information

• Object to the processing of your information in certain circumstances

• Withdraw consent where processing is based on consent

• Lodge a complaint with the Information Regulator of South Africa

 

Requests can be made using the contact details below.

 

9. Cookies & Website Analytics

 

Our website may use cookies to enhance functionality and analyse usage. Cookies do not collect personal information unless you choose to provide it. You may disable cookies through your browser settings, though this may affect website performance.

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10. Changes to This Policy

 

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Continued use of our website constitutes acceptance of the updated policy.

 

11. Contact Us

 

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us via our website contact page.