Frequently Asked Questions
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Please contact us and we will arrange for issue resolution with the mechanic.
We process all payments when the service is complete.
Your payment details are securely transmitted via SSL encryption to trusted third-party providers: These platforms comply with bank-level PCI-DSS security standards, ensuring your information remains protected.
If you're dissatisfied with the work performed by the mechanic, please reach out to us. We will conduct a thorough review to determine if the job was completed correctly and explore possible resolutions that satisfy all parties. If an agreement cannot be reached, we will assess the situation based on the evidence provided by both you and the mechanic to determine whether a full or partial refund is warranted. If you need to report an issue, please get in touch with our team.
After a refund is processed, it typically takes 7 to 14 days to reflect in your account. Once your cancellation is confirmed, you will receive an email with all the relevant details about the process.
A refund from us is instantaneous if paid by card, though, the moment when the funds will be available on your account again will depend on the processing speed of your bank. If the payment was EFT, we will require your banking details
If your card has been declined it could be that there is a technical issue with your credit card, in other cases it might be that adequate funds is not available on your card. Please get in touch with us if we have not already done so, we will try to assist you in solving the issue as much as we can.
All payments are processed when the service is complete.
All payments are processed when the service is complete.
No, we only accept credit cards, debit cards, and EFT payments. This ensures all transactions are recorded and transparent while also providing protection in case you're unhappy with the mechanic's work. By processing payments digitally, we can facilitate refunds if necessary, something that wouldn’t be possible with cash. Additionally, card payments offer the extra security of your bank’s fraud protection policies.
Yes, we can update any details of your booking. If you need to make changes to the date, time, location, or services requested, simply send us an email, and we’ll adjust it for you. Whether it's rescheduling or adding more jobs, we're happy to assist!
Yes, we do accommodate same-day bookings whenever possible. While we recommend booking in advance for better availability, we’ll always try to find an available mechanic in our network for urgent same-day requests. Just reach out to us, and we’ll do our best to assist you!
Absolutely! Our quoting system allows you to add multiple repairs, inspections, or services to your booking. If you need assistance or have any questions, feel free to reach out to our Customer Care team for support!
To cancel your booking, simply send us an email or WhatsApp, and we’ll process it for you. Please try to cancel as early as possible to prevent any complications. We're happy to assist!
Please direct any questions or notes to our customer service WhatsApp line, we will inform the mechanic accordingly.
Yes, all bookings are made through our website. The process is quick and easy, taking just a minute to complete. This allows us to handle bookings efficiently while keeping costs low for you!
You can book services at any time in advance through our website. If you need a specific date in the future, simply make a booking with any available date and send us a message—we’ll adjust it for you!
The time it takes to confirm your booking depends on how quickly an available mechanic in your area accepts it. However, we always aim to process bookings on the same day they are made through our website.
If you're unsure about the issue with your car or the repairs needed, we highly recommend booking a diagnostic inspection. During this inspection, the mechanic will assess the problem and, if possible, perform minor repairs (excluding parts). If additional work is required, you’ll receive a detailed quote for the necessary repairs.
After booking, you will receive a confirmation email. If you don’t see it, please check your spam folder.
Yes, we can combine multiple bookings for you. Just send us a message, and we’ll take care of it. If some jobs overlap technically, you won’t be charged extra labor, helping you save money. For assistance, reach out via our contact page, and our booking team will be happy to help!
No, bookings are not confirmed instantly. Once you place a booking, it is sent to available mechanics in your area. Once a mechanic accepts it, your booking will be scheduled accordingly. In most cases, you'll receive confirmation within 24 hours, and often within an hour of booking!
Please contact us to cancel your booking. For more details on cancelations, please review our cancellation policy.
Yes, you can cancel your booking, but please note that cancellations made less than 24 hours before the appointment may incur a fee. For full details, check our Booking Policies.
Once you receive your booking confirmation email, we’ll keep you updated on any important details. If parts are needed, the mechanic will begin sourcing them, and then they’ll arrive at your selected location and time to complete the service.
Currently, changes cannot be made directly on the website. Please send a message to our booking team for assistance.
Currently, changes cannot be made directly on the website. Please send a message to our booking team for assistance.
Currently, changes cannot be made directly on the website. Please send a message to our booking team for assistance.
Yes, occasionally a mechanic may need to reschedule your appointment. If this happens, the mechanic will contact you directly to arrange a new time.
If the proposed time isn't convenient for you, please reach out to us through our contact page—we'll gladly help you find a suitable alternative.
You don't need to provide any parts or tools unless you've specifically agreed with the mechanic beforehand to supply them yourself.
We do not require mechanics to carry or show identification upon request. However, as a courtesy, we encourage our mechanics to have some form of identification for your peace of mind. Additionally, you'll receive a photograph of your assigned mechanic, allowing you to verify their identity upon arrival.
If you have any doubts, please contact us directly through our contact page.
We do not require mechanics to carry or show identification upon request. However, as a courtesy, we encourage our mechanics to have some form of identification for your peace of mind. Additionally, you'll receive a photograph of your assigned mechanic, allowing you to verify their identity upon arrival.
If you have any doubts, please contact us directly through our contact page.
If you have any additional requirements for the booking you made, like specific parts or extra work that needs to be carried out, please call us and we will endevour to ensure that your needs are met.
If you have questions or would like to discuss your booking, please reach out to our customer support team—we’re always here to help!
Yes, provided the time suggested by the mechanic is wholly reasonable and satisfactory for you. Please get in touch with us if you are not happy, for ways to contact us please see our contact page.
We always endeavour to give quotes upfront, normally the prices that is quoted to you on the site is what you will pay. It can be that in some cases the mechanic sees reason to suggest a different price to what is quoted on the website, for example if special parts are required. If you are unhappy with your mechanic’s conduct please get in touch with us, we will launch an investigation to find out whether the amended quote is justified. For ways to contact us please see our contact page.
Please get in touch with us directly, please see our contact page for all the ways to contact us
If you're unable to meet the mechanic due to unexpected circumstances, a fee may apply to cover the mechanic’s time and fuel. For more details, please see our booking policies
If required, and the mechanic requests your keys, please consider providing them. Without the keys, the mechanic may not be able to perform the necessary work.
Occasionally, a mechanic may be unable to complete a job due to unexpected issues beyond their control, such as seized bolts or additional parts needing replacement. In such cases, the mechanic will aim to finish the job as soon as possible and keep you informed of any issues. If the mechanic hasn't completed the job within a reasonable timeframe, please contact us.
In the first instance, always try to resolve an issue like this with the mechanic, there are many factors involved as to why a job might take less time than quoted for and in some instances it might take longer. If the mechanic is unable to supply a satisfactory answer always get in touch with us via our contact page. We will launch an investigation and will always endeavor to find a solution.
If your mechanic isn't available within a reasonable timeframe, we’ll promptly arrange for another trusted mechanic in your area to complete the job.
Occasionally, unforeseen circumstances may prevent a mechanic from keeping an appointment. In such situations, the mechanic is expected to inform us promptly, allowing us to quickly arrange another reliable mechanic in your area to take over the appointment.
Occasionally, mechanics might run late due to traffic delays or jobs taking longer than anticipated. We ask our mechanics to inform you directly if they're delayed. If the mechanic doesn't communicate with you, please send us a message, and we’ll quickly follow up to find out the reason for the delay.
If the mechanic can't arrive at the originally scheduled time, they should propose an alternative appointment. We require our mechanics to communicate directly with you regarding any schedule changes. If the new suggested time isn't suitable, please contact us, and we’ll investigate promptly to find a satisfactory solution.
If the mechanic has failed to communicate with you as to why the repair wasn’t completed at another time please contact our customer service team. We will try and get in touch with the mechanic and / or launch an investigation where necessary.
Occasionally, additional or different parts may be required to complete your repair. If this happens, the mechanic will source these parts and arrange a convenient follow-up appointment with you. Depending on part availability in your area, the mechanic might need to schedule the return visit for another day.
Yes, we can service your vehicle as long as it doesn't affect your warranty. To confirm this, we recommend contacting your dealer beforehand.
Yes, our mechanics carry a stamp and can update your service book accordingly.
Yes, fluid top-ups are included with our major and minor services, subject to fair usage. If your vehicle requires larger quantities, the mechanic may provide an additional quote and charge accordingly.
Typically, the mechanic provides a detailed breakdown of all checks performed during your service on your receipt. If you haven't received this breakdown, please address this first with your mechanic. If you're still unsatisfied with the receipt afterward, please contact us directly for further assistance.
Auto Possible
If possible, the mechanic will attempt to fix any identified issues during the scheduled inspection. Often, however, additional parts may be required. In such cases, the mechanic will provide a quote for the necessary parts and labor. Once you approve the quote, the mechanic will source the parts and schedule a convenient follow-up appointment. Depending on the availability of parts or time constraints, the repair might sometimes need to be completed on a different day.
Our diagnostic inspections range from R700 to R1000, depending on your location, and include one hour of labor. You can easily find and book the right inspection for your vehicle in the Inspections section on our website. Just enter your location and follow the simple steps!
If you can't find the specific inspection you're looking for on our website, please reach out to us through our contact page
If you can't find the specific inspection you're looking for on our website, please reach out to us through our contact page
In this case, we will provide you with a quote, and we will work on sourcing the required parts. Once available, they will return at a time agreed upon with you. If certain parts are unavailable in your area, the mechanic may need to schedule the repair for a later date.
When you enter your card details upon booking please be assured that your cards details are sent over SSL to a secure third-party service provider that meet bank-level PCI-DSS security standards.
If you're dissatisfied with the work completed by the mechanic, please contact us. We will conduct an investigation to determine if the job was done correctly and explore a fair resolution for all parties involved. If an agreement cannot be reached, we will review the evidence from both you and the mechanic to decide whether a full or partial refund is warranted.
At this time, we only accept credit/debit cards, EFT, or installment payments through our credit provider. This ensures payment transparency and allows us to process refunds if needed. Additionally, digital payments provide the added security of your bank’s fraud protection, offering you extra peace of mind.
Yes
Not at the moment
Once the mechanic has completed the work and payment is processed, you will receive an email with a link to leave a review for the mechanic.
First, we recommend discussing any issues directly with the mechanic to find a resolution. If an agreement cannot be reached, you can request Auto Possible to mediate between both parties. We will review the details provided by both you and the mechanic and work toward a fair and acceptable solution for everyone involved.
Initially, we encourage you to resolve any post-repair issues directly with the mechanic. If an agreeable solution cannot be reached, Auto Possible can step in to mediate and help find a fair resolution for both you and the mechanic.
If the issue is related to the work performed, we recommend discussing it directly with the mechanic first. If a satisfactory resolution is not reached, our Auto Possible support team can step in to mediate. If your concern is about the booking process or service experience, please contact us, and we will promptly investigate and resolve the issue.
If the issue is related to the work performed, we recommend discussing it directly with the mechanic first. If a satisfactory resolution is not reached, our Auto Possible support team can step in to mediate. If your concern is about the booking process or service experience, please contact us, and we will promptly investigate and resolve the issue.
If your repair was not completed due to unforeseen circumstances, please contact our customer service team, and we will investigate the issue to find a resolution.
In first instance, if you are unhappy with the job the mechanic did please try to resolve the issue with the individual mechanic where possible. If you cannot reach an agreement with the mechanic, you are unhappy with the mechanic, it is possible to escalate this to the Auto Possible team to help resolve with our contact center. We will launch an investigation and will make a decision as to how to continue, based on the information provided by both sides.
Whenever possible, try to resolve any issues directly with the mechanic, as misunderstandings can sometimes occur. If the issue is not resolved to your satisfaction, you can request Auto Possible to mediate, and we will conduct an investigation to find a fair resolution.
Changes to Diagnostic Inspections
At Auto Possible, we’re always working to improve our system to provide better service for customers and make it easier for mechanics to deliver the information they need. As part of this, we’ve made an important update to Diagnostic Inspections:
Mandatory Fault Identification: You must include at least one identified fault in every diagnostic inspection. This will be recorded on the customer’s receipt and serves as a reference if they contact Auto Possible support. This ensures no important details are missed and adds value to the customer.
Unresolved Issues: If the issue cannot be fixed on-site or requires further specialist repairs, please inform us so we can help the customer find the right solution.
Priority Follow-Up Work: If you are able to complete the repairs, send the customer a quote. Once they approve, the job will be assigned to you directly- without competition from other mechanics.
These changes ensure better documentation, smoother processes, and more opportunities for mechanics while enhancing the customer experience.
No, there are no upfront costs, monthly fees, or hidden charges to join our network.
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