Typically, the mechanic provides a detailed breakdown of all checks performed during your service on your receipt. If you haven't received this breakdown, please address this first with your mechanic. If you're still unsatisfied with the receipt afterward, please contact us directly for further assistance.

Auto Possible

If possible, the mechanic will attempt to fix any identified issues during the scheduled inspection. Often, however, additional parts may be required. In such cases, the mechanic will provide a quote for the necessary parts and labor. Once you approve the quote, the mechanic will source the parts and schedule a convenient follow-up appointment. Depending on the availability of parts or time constraints, the repair might sometimes need to be completed on a different day.

Our diagnostic inspections range from R700 to R1000, depending on your location, and include one hour of labor. You can easily find and book the right inspection for your vehicle in the Inspections section on our website. Just enter your location and follow the simple steps!

If you can't find the specific inspection you're looking for on our website, please reach out to us through our contact page

If you can't find the specific inspection you're looking for on our website, please reach out to us through our contact page

In this case, we will provide you with a quote, and we will work on sourcing the required parts. Once available, they will return at a time agreed upon with you. If certain parts are unavailable in your area, the mechanic may need to schedule the repair for a later date.

When you enter your card details upon booking please be assured that your cards details are sent over SSL to a secure third-party service provider that meet bank-level PCI-DSS security standards.

If you're dissatisfied with the work completed by the mechanic, please contact us. We will conduct an investigation to determine if the job was done correctly and explore a fair resolution for all parties involved. If an agreement cannot be reached, we will review the evidence from both you and the mechanic to decide whether a full or partial refund is warranted.

At this time, we only accept credit/debit cards, EFT, or installment payments through our credit provider. This ensures payment transparency and allows us to process refunds if needed. Additionally, digital payments provide the added security of your bank’s fraud protection, offering you extra peace of mind.

Yes

Not at the moment

Once the mechanic has completed the work and payment is processed, you will receive an email with a link to leave a review for the mechanic.

First, we recommend discussing any issues directly with the mechanic to find a resolution. If an agreement cannot be reached, you can request Auto Possible to mediate between both parties. We will review the details provided by both you and the mechanic and work toward a fair and acceptable solution for everyone involved.

Initially, we encourage you to resolve any post-repair issues directly with the mechanic. If an agreeable solution cannot be reached, Auto Possible can step in to mediate and help find a fair resolution for both you and the mechanic.

If the issue is related to the work performed, we recommend discussing it directly with the mechanic first. If a satisfactory resolution is not reached, our Auto Possible support team can step in to mediate. If your concern is about the booking process or service experience, please contact us, and we will promptly investigate and resolve the issue.

If the issue is related to the work performed, we recommend discussing it directly with the mechanic first. If a satisfactory resolution is not reached, our Auto Possible support team can step in to mediate. If your concern is about the booking process or service experience, please contact us, and we will promptly investigate and resolve the issue.

If your repair was not completed due to unforeseen circumstances, please contact our customer service team, and we will investigate the issue to find a resolution.

In first instance, if you are unhappy with the job the mechanic did please try to resolve the issue with the individual mechanic where possible. If you cannot reach an agreement with the mechanic, you are unhappy with the mechanic, it is possible to escalate this to the Auto Possible team to help resolve with our contact center. We will launch an investigation and will make a decision as to how to continue, based on the information provided by both sides.

Whenever possible, try to resolve any issues directly with the mechanic, as misunderstandings can sometimes occur. If the issue is not resolved to your satisfaction, you can request Auto Possible to mediate, and we will conduct an investigation to find a fair resolution.

Changes to Diagnostic Inspections

At Auto Possible, we’re always working to improve our system to provide better service for customers and make it easier for mechanics to deliver the information they need. As part of this, we’ve made an important update to Diagnostic Inspections:

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• Mandatory Fault Identification: You must include at least one identified fault in every diagnostic inspection. This will be recorded on the customer’s receipt and serves as a reference if they contact Auto Possible support. This ensures no important details are missed and adds value to the customer.

• Unresolved Issues: If the issue cannot be fixed on-site or requires further specialist repairs, please inform us so we can help the customer find the right solution.

• Priority Follow-Up Work: If you are able to complete the repairs, send the customer a quote. Once they approve, the job will be assigned to you directly- without competition from other mechanics.

These changes ensure better documentation, smoother processes, and more opportunities for mechanics while enhancing the customer experience.